Title: Tasting Room & Retail Shop Sales Associate

Reports to: Store Manager, Assistant Manager

Position Type: Full-Time, Non-exempt

Availability: Weekend Availability Required, Available to Open OR Close Preferred

Job Summary:

Duties & Responsibilities:

· Act as an ambassador and representative for the Los Poblanos property & cities of Los Ranchos de Albuquerque, Albuquerque & Santa Fe

· Greet guests according to company standards and anticipate and address guests’ needs and questions

· Learn the wholesale lavender line so that it can be explained and sold to our guests

· Become knowledgeable about our third-party vendors

· Learn the tasting room menu so that it can be explained to our guests

· Share product knowledge with guests and ring them up at the register

· Operate as a team member of the retail shop and the tasting room

· Perform opening and closing procedures

· Perform other job-related duties as assigned

Essential Job Functions:

· Greet guests

· Assist guests with shopping baskets or taking items to the cash wrap area

· Share product knowledge with every guest

· Answer questions

· Assist guests with refill station

· Ring guests at the cash wrap

· Wrap orders according to company standard

· Gift wrap items as requested

· Standardize sales floor throughout the day

· Perform restock as needed

· Process shipment as it arrives

· Process transfers as requested by management

· Assist with inventory as needed

· Communicate with customers to resolve complaints or ensure satisfaction

· Assist in the Tasting Room as needed - preparing food, bussing tables, etc.

· Perform Retail Shop opening and closing procedures

Requirements:

· A minimum of (2) years of experience working in a retail setting

· Must display a professional appearance and shared fate attitude

· Excellent oral communication skills and positive interpersonal skills required

· Able to work under pressure and remain calm to resolve problems using good judgment

· Able to work cohesively with co-workers as part of one team

· Problem solving skills and deductive reasoning abilities

· High School Diploma or Equivalent

· Must be able to sit, stand, bend, squat, reach and walk 8 to 10 hours a day

· Able to grasp, lift, carry. Must be able to lift 30 lbs. in short intervals throughout the day

· Must be willing and have the ability to work a varied schedule to include evenings, weekends, and holidays

· We will require you to perform Serve Safe and receive your Alcohol Server’s Permit after onboarding

Preferred:

· Ability to speak Spanish is a plus

· Interest in sustainability, food and New Mexico culture

· Interest in organic farming, agriculture, art and architecture is a plus

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Application Question(s):

• Are you available to work Saturdays and Sundays?

Experience:

• Customer service: 1 year (Required)

Work Location: In person